At Allurify.pk, we want you to receive the correct product in the expected condition. This policy explains when you can request a return, exchange, or refund.

1. Return request period

Please contact us within 10 days after your order is delivered to request a return or report a problem. Email info@allurify.pk with your order number, product name, reason for the request, and clear photographs where relevant.

Contact us before sending anything back. We will review your request and provide return instructions.

2. Standard returns

For a standard return, the product must be unused, unopened, sealed, and in the same condition in which it was delivered. It must include its original packaging and any items supplied with it. We may ask for your order number or other proof of purchase.

For hygiene and product-safety reasons, we cannot accept a standard return of skincare, makeup, or other beauty products that have been opened, used, or had their seal removed.

For an approved standard return where the correct product was delivered without a product issue, the customer pays the return shipping cost. Original delivery charges are not refundable unless otherwise agreed or required by applicable law.

3. Wrong product received

If you receive a product different from the one you ordered, contact us within 10 days of delivery. Send your order number and clear photographs of the product and its packaging.

Once we verify the mistake, we will arrange a return, exchange, or refund. The wrong product must remain unused, unopened, and in its original sealed condition. Allurify will pay the return shipping cost for a verified wrong product.

4. Expired, damaged, defective, or other product issues

If a product arrives expired, damaged, defective, or with another issue, contact us within 10 days of delivery. Send clear photographs of the product and packaging, including the batch or expiry information where relevant, and describe the issue.

We will review the case and may request further details. Once the issue is verified, we will arrange an appropriate return, replacement, exchange, or refund. Allurify will pay the return shipping cost for a verified product issue.

Please keep the product and its packaging until we provide instructions. The sealed-product requirement for standard returns does not automatically prevent us from reviewing a genuine product-issue claim.

5. Exchanges

If an exchange is approved, we will explain the return process and available replacement options. Exchanges depend on stock availability. If the same product is unavailable, we will discuss an appropriate refund or another available option with you.

6. Return shipping instructions

Please do not send a product back before receiving our instructions. For a verified wrong, expired, damaged, or defective product, Allurify will arrange or cover the return shipping cost. For an approved standard return, the customer arranges and pays for return shipping.

7. Refunds

After receiving a returned product, we will inspect it and email you with our decision. If a refund is approved, we will initiate it using the applicable method:

• PayFast payments: Refund to the original payment method.

• Cash on delivery or bank transfer: We will contact you to arrange the refund method.

After a refund is initiated, the time it takes to appear in your account may depend on the payment provider or bank. We will never ask you to send a full card number, card security code, or account password by email or chat.

8. Contact us

For a return request or a question about this policy, contact:

Allurify.pk
Email: info@allurify.pk
Address: 97-C, Street 11-A, Jami Commercial Area, DHA Phase 7, Karachi, Pakistan