Frequently Asked Questions

Quick answers about original products, delivery, payment and returns at Allurify.

Products & Authenticity

Are your products 100% original?

Yes. Allurify sells only authentic products. If anything you receive is wrong, damaged or expired, contact us within 10 days of delivery with photos and we will make it right.

How do I choose the right product for my skin?

Every product page lists the skin type, skin concerns and key ingredients. You can also filter collections by skin concern, skin type and ingredient. Still unsure? Call or WhatsApp us and we will help you choose.

Payment

Can I pay Cash on Delivery?

Yes. Cash on Delivery is available across Pakistan. You can also pay by bank transfer or online through PayFast (cards and wallets).

Delivery

How long does delivery take, and what does it cost?

Standard delivery takes 2 to 4 working days across Pakistan and costs Rs 250 per order. Orders of Rs 10,000 or more get free standard delivery.

Can I get my order tomorrow?

Next-day delivery is available for Rs 600 in eligible locations. Order before 6:00 PM in Karachi or 4:00 PM in other eligible cities. Orders after the cut-off arrive on the second working day.

How can I track my order?

Use our Track My Order page with the tracking number sent to you after dispatch.

Returns & Refunds

Can I return a product?

Contact us within 10 days of delivery. Unopened, sealed products can be returned (return shipping is paid by the customer). For hygiene reasons, opened or used beauty products cannot be returned unless they arrived wrong, damaged or expired. If you receive a wrong, damaged or expired item, we replace or refund it and cover the return shipping. Read the full Return & Refund Policy.

Contact

How can I contact you?

Call or WhatsApp +92 314 7991857 or email info@allurify.pk (10am to 7pm, Monday to Saturday). Please include your order number if you have one.