We will send you an email notification about order cancellation.
It may be because:
If your order is prepaid, you will receive a refund via bank deposit within 4 business days. This timeframe will be dependent upon your bank. You may repurchase or choose something else for checkout.
How to check my order status?
Orders can be checked via "Track My Order".
Note: On our site, accounts can be registered by customers' email. Please find out under which account you made the order, and make sure you log in to the correct account.
Are there any additional shipping fee?
Shipping charges are mentioned during checkout and there will be no additional charges besides that.
Why is my order taking longer to process than normal?
It typically takes 1-3 working days to process your order and 4-5 weeks to process pre-orders.
Can I change or modify my order?
You can contact our customer support and request them to cancel the order and place a new one with the correct product. For shipped orders, the order cannot be edited. We recommend you do a return and request the rider to cancel the order on the doorstep.
My order says delivered, but I didn’t receive it?
If your order is lost or missing, you must contact us within 12 working hours of the expected delivery date of your order to file a claim. Please be sure you check with neighbors, roommates, family members, or anyone else who may have been home at the time the package was delivered. Medoget does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Missing item(s)
We sincerely apologize for the hassle. Please file a complaint at ------- along with pictures of the parcel received within 12 working hours of order delivery.
Thanks for subscribing!
This email has been registered!